Frequently Asked Questions
Everything you need to know about bringing nature into your home.
How do you ensure plants arrive safely during shipping?
We use custom-designed, eco-friendly packaging that secures the plant and its pot in place. Each plant is carefully wrapped to retain moisture and protect the foliage from shifting during transit.
What is your policy if a plant arrives damaged?
We offer a 30-day 'Arrive Alive' guarantee. If your plant shows signs of significant distress or damage upon arrival, simply send us a photo within 48 hours and we will ship a replacement free of charge.
Do the plants come with pots included?
All our plants are shipped in standard nursery pots. However, we offer a wide selection of decorative ceramic and terracotta planters that can be added to your order at checkout.
How do I know which plant is right for my home's lighting?
Each product page includes a detailed care guide specifying light requirements. Generally, succulents prefer direct sun, while ferns and calatheas thrive in indirect or low-light conditions.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Can I track my order once it has been shipped?
Yes, as soon as your green companion leaves our greenhouse, you will receive an email with a tracking number to monitor its journey to your doorstep.